Thank you for shopping with acdeals.lk. We value your satisfaction and aim to provide quality products with exceptional service. This Refund and Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns

  • Products are eligible for return within 14 days of receipt.
  • To be eligible, items must be unused, in the same condition as received, and in the original packaging.
  • Certain products are non-returnable, including:
    • Customized or personalized items

2. Return Process

  1. Contact our Customer Support team at sales@acdeals.lk with your order details.
  2. Our team will guide you through the return process and provide a return authorization if eligible.
  3. Ship the item back to the address provided. You are responsible for shipping costs unless the item is defective or incorrect.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, send us an email at sales@acdeals.lk.

5. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank and credit card company.
  • If you’ve done this and still have not received your refund, contact us at saels@acdeals.lk.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately with photographic evidence.
  • We will arrange a replacement or refund upon verification.

7. Shipping Returns

  • To return your product, you should mail it to: 192a Dr NM Perera Mawatha Rd, Sri Jayawardenepura Kotte 00800.
  • You will be responsible for paying for your own shipping costs unless the product is defective or incorrectly shipped.

8. Contact Us

If you have questions about our Refund and Return Policy, please contact us at:
Email: sales@acdeals.lk
Phone: 71 52 35 920

We appreciate your understanding and cooperation. Thank you for choosing acdeals.lk.